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Nashville Rescue Mission to Receive Tennessee Center for Performance Excellence Interest Recognition

February 18, 2013
Nashville Rescue Mission to Receive Tennessee Center for Performance Excellence Interest Recognition
NASHVILLE, Tennessee — Nashville Rescue Mission has earned Interest Level Recognition in the annual Excellence in Tennessee recognition program administered by the Tennessee Center for Performance Excellence (TNCPE). TNCPE is the only statewide quality program and is patterned on the Baldrige Performance Excellence Program, the national standard for recognizing organizational excellence. Nashville Rescue Mission will accept the award at the 20th Anniversary Excellence in Tennessee Awards Banquet on February 20, 2013.
“It is a great honor for Nashville Rescue Mission to be considered for this program and to have earned Interest Level Recognition,” said Glenn Cranfield, President and CEO of Nashville Rescue Mission. “Excellence is never an accident. It’s not an accomplishment but an attitude. We are on a quest for excellence and this quest fuels our fire to strive for quality in all we do. It is with this attitude we approach our work in helping and serving the homeless, hungry and poor in our community.”
Nashville Rescue Mission manages two facilities that provide services to men, women and children in the following categories: emergency shelter, food, clothing, long-term recovery, adult education, career development training, transitional living and Travelers Aid.
Through an annual evaluation and assessment process, TNCPE recognizes high-performance organizations that exhibit continuous improvement and best practice processes. This year, TNCPE has named 44 organizations as 2012 Award winners. They represent outstanding achievement in the following industry sectors: health care, manufacturing, service, education, government and nonprofit.
“I want to thank Nashville Rescue Mission for its commitment to improvement and excellence,” Governor Bill Haslam said. “For twenty years, TNCPE has been helping organizations become more efficient and effective, and Nashville Rescue Mission, in partnership with TNCPE, is doing its part to help build a stronger, better Tennessee.”
Organizations like the Nashville Rescue Mission apply to the TNCPE program at one of four levels. As the levels increase, so does the depth and complexity of the application, which is based on the Baldrige Criteria for Performance Excellence. Since the program was founded in 1993, only 22 organizations have attained the excellence designation. Two organizations, Bristol Tennessee Essential Services and the Metropolitan Nashville Airport Authority will receive the Excellence Award this year; 10 organizations will be honored with the Achievement Award; 23 organizations will receive a Commitment Award; and 11 organizations, including Nashville Rescue Mission, will receive Interest Recognition.
“This program helps organizations look at the big picture. But it’s not easy—if it were, every organization in the state would be participating,” said TNCPE President Katie Rawls. “Organizations like Nashville Rescue Mission are truly passionate about performance excellence and have chosen TNCPE and the Baldrige framework to help them become the best-run organization they can be.”
A full list of winners can be found on the TNCPE website
About Tennessee Center for Performance Excellence
Established in 1993 as a public-private partnership by Governor Ned McWherter, TNCPE strives to promote economic development by helping companies and organizations grow more competitive in today’s global marketplace. TNCPE is patterned after the Baldrige Performance Excellence Program, the national standard for recognizing organizational excellence. More than 1,200 organizations have participated in and benefited from the Tennessee Center for Performance Excellence Award Program, including those in the health care, service, manufacturing, not-for-profit, educational and government sectors. Four Tennessee businesses—Caterpillar Financial Services, Pal’s Sudden Service, Eastman Chemical Company and Federal Express—have been honored with the prestigious Baldrige National Quality Award and the TNCPE Excellence Award.
For more information about the Tennessee Center for Performance Excellence, contact Michelle Mowery Johnson, Communication Manager
For more information on the Baldrige Performance Excellence Program, visit
About Nashville Rescue Mission
Since 1954, Nashville Rescue Mission has been meeting the needs of the poor and homeless through emergency services and life-recovery programs focusing on spiritual growth, education and employment with a goal of restoring hope and transforming lives. Nashville Rescue Mission is a 501(c)(3) nonprofit and is located at 639 Lafayette Street, Nashville, TN 37203.
Press Contact:
Michelle Sanders Brinson
Marketing Coordinator

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