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Privacy Policy

While changing lives in our community is our ultimate goal, the privacy and security of our donors is our highest priority. Without supporters such as you, the work we do would not be possible. Therefore, although no security system can prevent all potential security breaches, we strive to ensure our donation processes are user-friendly and secure.

When you give to Nashville Rescue Mission online, in person, or by mail (collectively referred to herein as “Donation Interactions”) it’s likely you’ll voluntarily share with us specific personally identifying information. This Privacy Policy governs all of your Donation Interactions with Nashville Rescue Mission.

We will never sell or rent your personally identifying information to any third parties.

There are specific instances where it is necessary to share this information with trusted and verified third-party vendors to complete transactions and to keep you informed about things happening at the Mission, based on your communication preferences.


Adoption of Donor Bill of Rights

Nashville Rescue Mission also subscribes to the Donor Bill of Rights, which was created by the Association of Fundraising Professionals (AFP), the Association for Healthcare Philanthropy (AHP), the Council for Advancement and Support of Education (CASE), and the Giving Institute: Leading Consultants to Non-Profits.

Donor Bill of Rights*
Philanthropy is based on voluntary action for the common good. It is a tradition of giving and sharing that is primary to the quality of life. To assure that philanthropy merits the respect and trust of the general public, and that donors and prospective donors can have full confidence in the nonprofit organizations and causes they are asked to support, we declare that all donors have these rights.

I. To be informed of the organization’s mission, of the way the organization intends to use donated resources, and of its capacity to use donations effectively for their intended purposes.

II. To be informed of the identity of those serving on the organization’s governing board, and to expect the board to exercise prudent judgment in its stewardship responsibilities.

III. To have access to the organization’s most recent financial statements.

IV. To be assured their gifts will be used for the purposes for which they were given.

V. To receive appropriate acknowledgment and recognition.

VI. To be assured that information about their donation is handled with respect and with confidentiality to the extent provided by law.

VII. To expect that all relationships with individuals representing organizations of interest to the donor will be professional in nature.

VIII. To be informed whether those seeking donations are volunteers, employees of the organization or hired solicitors.

IX. To have the opportunity for their names to be deleted from mailing lists that an organization may intend to share.

X. To feel free to ask questions when making a donation and to receive prompt, truthful and forthright answers.

*Copyright @2016, Association of Fundraising Professionals (AFP), all rights reserved. Reprinted with permission from the Association of Fundraising Professionals.


Information We Collect

Personally Identifying Information
Name, Addresses, Emails, and Phone Numbers
During your Donation Interactions, you may decide to knowingly give us personally identifying information such as name, email addresses, street addresses, and phone numbers. Any general and personal information that you are required to provide Nashville Rescue Mission as a part of your Donation Interactions will be solely used to better serve you through answering questions, responding to your requests, receiving donations, maintaining records of giving history, contacting you about future events and services in which you may be interested, maintaining online accounts, and for tax deductible receipt purposes.

We do not sell or rent your personally identifying information to any third parties, except as required by law. However, we may employ other companies and individuals to perform functions on our behalf. Examples include, but are not limited to, third-party payment processors, accounting or legal services, and data analysts. Such third-party companies and individuals will have access to only the personal information needed to perform their functions and may not use any personal information for other purposes.

Credit Card and Bank Information
When you give to the Mission, you may voluntarily provide us with bank or credit card information to process your transaction. The safety and security of your banking and/or credit card information is our top priority. We work with trusted third-party payment processors who conform to the Payment Card Industry Data Security Standards (PCI) for receiving and processing your financial transactions. Along with these companies, we conform to all applicable State and Federal laws and regulations required to receive and process information regarding your donations. The companies we work with to process credit card transactions have passed a Level 1 PCI DSS audit. Their compliance may be verified by Visa.

Communication Preferences and Access/Changes to Your Information
When you voluntarily give us personally identifying contact information, such as an email address, street address, or phone number, we may choose to send you information about Mission events, services, and opportunities to volunteer or donate. However, you are responsible for communicating your preferences to us.

Our website provides you the opportunity to customize the types of communications you receive from us, or to opt-out entirely. You may not remove yourself from our database, but you may prevent unwanted communication. You may also update your contact information, such as email or street address at any time using our online tools or by calling us at 615-255-2475.

If you would like to access, modify, correct, or delete your personal information, please contact us immediately at When you contact us, you may be required to provide us some details to verify your identity. We may not accommodate a request to change or delete information if we believe the change would violate any law or legal requirement, cause the information to be incorrect, or we are unable to verify your identity.

We do not collect personally identifying information about you when you visit, unless you choose to provide such information to us. Providing such information is strictly voluntary. Some basic demographic information is collected through the use of cookies to help us improve our services based on how users such as you are connecting with us. Learn more about the information we collect through these cookies below.

The information we do collect and store when you visit our site includes the following: the name of the domain from which you access the internet, the date and time you access our site, the internet address of the website from which you linked to our site, the internet address of the site you go to after visiting our website, the type of device with which you accessed our site, certain login information, and browser information.

Nashville Rescue Mission also collects potentially personally identifying information that is collected by Google Analytics. The analytics feature Nashville Rescue Mission has implemented is based on Display Advertising (e.g., Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, or Google Analytics Demographics and Interest Reporting). Visitors may opt-out of Google Analytics for Display Advertising and customer Display Network ads using Ads Settings.

Nashville Rescue Mission will not facilitate the merging of personally-identifiable information with non-personally identifiable information previously collected from Google Display Advertising features that is based on the DoubleClick cookie unless Nashville Rescue Mission has robust notice of, and the user’s prior affirmative (i.e., opt-in) consent to, that merger. Nashville Rescue Mission also collects potentially personally identifying information such as Internet Protocol (IP) addresses. Nashville Rescue Mission only discloses logged in user IP addresses under the same circumstances that it uses and discloses personally identifying information as described below.

At any time, visitors may choose to opt-out of Google Analytics tracking with the Google Analytics opt-out, browser add-on.

Nashville Rescue Mission uses the Google Analytics Demographics and Interest Reporting feature to identify trends in the usage of its website, which may be published in reports for internal use.

The information we collect is used to measure and track how visitors use the different sections of our website, what devices they are using, and to help us make our site more useful to visitors in the future.

Use of SSL Technology
Nashville Rescue Mission uses industry-leading Secure Sockets Layer (SSL) technology to keep your personal information as secure as possible and protect against the loss, misuse, and alteration of the information under our control. Nashville Rescue Mission helps to protect your information by working with partners that provide a secure and safe environment for credit card donations. All information is stored in a secure database.



What are cookies?
Cookies are small text files that a website transfers to a visitor’s computer to increase usability, allow certain functionality, or enable tracking of how the website is used to improve the user experience online. When you visit our site, we may use cookies to track how you are using our website to enhance your experience with us online and enable streamlined login and transaction processes.

We do not use cookies to gather personally identifying information such as name, address, phone number, or email.

Disabling Cookies
You may disable cookies by adjusting the settings on your browser; however, disabling cookies will affect the functionality of our website and may also result in disabling specific features of this site.

We recommend you do not disable cookies; however, we are not responsible for any failure by you or your browser to accurately implement or communicate your browser preferences or settings.

The Cookies We Set
Our cookies may record information about how you use our website so we may continue to customize and optimize your online experience with us. The information we gather is used to help identify visitors, assess usage patterns, identify user preferences and settings, control the display of ads, diagnose problems with our servers, gather demographic information, analyze trends and usage patterns, conduct research, deliver editorial content, record registration and personalized information, and otherwise administer Mission products and services.

If you create an account with us, we will use cookies for the management of the signup process and general administration. In some cases these cookies may remain for 30 days or until the cache is cleared to remember your site preferences when logged out.

When you are logged in, cookies help prevent you from having to log in every single time you visit a new page.

When you submit data through a form such as those found on contact pages, comment forms, or donation pages, cookies may be set to remember your user details for future correspondence.

We offer print and email subscriptions to our various publications and newsletters, and cookies may be used to remember if you are already registered and whether to show certain notifications that might only be valid to subscribed/unsubscribed users.

From time to time we may offer user surveys to provide you with insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

Third-Party Cookies
We may use third-party cookies to enable added functionality and site usage analytics software. These cookies are provided by trusted third-party companies and never collect personally identifying information. We do not control and are not responsible for cookies set by our third-party partners to enhance our website functionality.

Third-Party Hyperlinks
Our website may also include external hyperlinks to third party merchants and vendors who may request your personal information, including, but not limited to, email address or other personal information. Please be advised that we are not a party to any transaction between you and the merchant or vendor and are not responsible for any personal information provided by you as a part of your transaction. Any and all transactions with merchants or vendors are directly with said merchant or vendor and will be wholly processed by the merchant or vendor, not Nashville Rescue Mission. We do not obtain and are not provided any specific data or information by the merchant or vendor concerning your specific transaction with the merchant or vendor. All issues and disputes with a merchant or vendor should be handled directly with the merchant or vendor, as we are not a party to your transaction.

Children Under 13
We encourage parents and guardians to spend time online with their children and to use our site to help children learn about homelessness in our community. Parents should consider using parental control tools available from online services and software manufacturers to help supervise their children’s online activities. These tools may also prevent children from disclosing their name, address, and other personal information online without parental permission.

Consistent with the Federal Children’s Online Privacy Protection Act of 1998 (“COPPA”), we will never knowingly request personally identifying information including name, email, mailing address, or phone number from anyone under the age of 13 without requiring parental or legal guardian consent, in compliance with COPPA. In addition, Nashville Rescue Mission will not knowingly link to any third-party website that solicits or collects client and donor identifiable information from minors. No information should be submitted to our website by visitors under the age of 13 without the permission of a parent or legal guardian. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at immediately. We will delete such information from our files within a reasonable time.

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. We follow generally accepted industry standards and maintains reasonable safeguards to attempt to ensure the security, integrity and privacy of the information in our possession. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches due to outages, attacks, human error, system failure, unauthorized use, or other factors. In the unlikely event of a data breach, the individual whose information has been breached will be notified of the details of the breach, all our responses to the breach, and any personally identifiable information affected by the breach.


Information We Share

Third-Party Donor Data Management
To best serve you, we work with a trusted third-party company and use their software to track, manage, and update your personally identifying information, communication and donation history, mailing and communication preferences, and credit card and bank information for processing donations. This company keeps a secure copy of our database to help us best respond to your requests, manage the processing of your contribution, and continue to improve your experience with the Mission.

Third-Party Payment Processing
We use a third-party payment processor to process financial donations to the Mission. When you make a gift to Nashville Rescue Mission, we may transfer specific information (including personally identifying information such as your name, address, and credit card and/or bank information) to these payment processors for the sole purpose of facilitating the financial transaction. The companies we work with to process credit card transactions have passed a Level 1 PCI DSS audit.

Marketing and Mailings
We also may share your personally identifying information including name, address, phone number, email, or donation history with trusted third party companies for the sole purpose of creating mailings and marketing material such as receipts, reminder letters, and other special updates from the Mission.

If you sign up for one of our email lists, we will only send you the kinds of information you have requested.

If at any time you decide you want to change the types of mailings we send to you, you may adjust your mail preferences online, or contact us to let us know the kinds of information you would like to receive.

Legally Mandated Disclosures
Though we make every effort to preserve donor and customer privacy, we may need to disclose personal information when we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process served on our organization.

Donor Database Co-ops
To invite new donors to help support the work of the Mission and to better understand and cater content to our current supporters, we participate in various nonprofit co-ops, which share information about the donation habits of supporters of various charitable organizations.

If you do not already appear in the co-op databases, we will not share or add your personally identifying information to the co-op databases. However, if your personally identifying information already appears in the co-op databases, basic information about your giving habits with Nashville Rescue Mission, including frequency and donation amount, will be shared.

We never share your personally identifying information or credit card information with these donor database co-ops, and we never share any information about anyone who does not already appear in the database.

Other companies or nonprofits with whom you have a relationship may contribute to the database, resulting in your information being added. However, if your personally identifying information such as address, phone number, or email is available in the database, Nashville Rescue Mission did not add it.

Your Information in the Event of Bankruptcy, Dissolution, or Change of Ownership
In the event that Nashville Rescue Mission dissolves, goes out of business, or files for bankruptcy, we will not sell your personal information to any third party and will continue to protect your personal information in accordance with the procedures outlined herein.

In the event of a sale, merger, or other event in which Nashville Rescue Mission assets are acquired by or merged with a third party, all personal information collected by us could be involved in such transfer. The Policy shall remain in effect, and any third-party acquirer shall only use and disclose such personal information as outlined in this Policy, unless such third party acquirer receives your written consent to do otherwise. We will provide you with notice of any such transfer or change in ownership within thirty (30) days of the transaction being completed. If you do not consent to your personal information being exchanged in the event of such sale or transfer, you may request that all your personal information be removed by Nashville Rescue Mission.

Spam Policy
Nashville Rescue Mission has zero tolerance for spam. Spam complaints will be dealt with seriously and should be reported to

Governing Law
Any claim relating to this Privacy Policy shall be governed by the laws of the State of Tennessee without regard to its conflict of law provisions.

We will notify you prior to making any material changes to this Policy, including, but not limited to, any changes in data collection practices, new or additional data being collected, or any new practice that may reduce or alter any protections outlined herein. Any such changes to this Policy will be posted on our website at If you do not agree to a proposed change in the Policy, you have the right to terminate your Donation Interactions. Please be advised that by continuing use of the our website after we post any such changes, you accept this Policy as modified.

Your Consent
By participating in any Donation Interaction, you are consenting to the processing of your information as set forth in this Policy now and as amended by us. If you reside outside the United States your information will be transferred, processed and stored there under United States privacy standards.

Warranties and Liabilities
We strive to keep all the information available on our website as up-to-date as possible; however, there may occasionally be delays, omissions, or inaccuracies as we work to keep content updated. We do not warranty the accuracy or completeness of the information available through this website, nor do we guarantee that this website will be error-free or continuously available at all times.